5 Jobs in Turlock, CA
Wally Falke's Heating & Air Conditioning is Hiring a Customer Service Representative Near Turlock, CA
Customer Service Duties and Responsibilities:
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
- Able to generate sales leads from calls.
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
- Ability to memorize, recall, or research answers quickly.
- Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
- Ability to learn and follow all customer service procedures and policies.
- Strive to meet and go above personal and team targets, goals, and quotas.
- Aim for customer resolution and return.
- Record, organize and file customer interactions and profile/account changes.
- Able to address returns, refunds, and shipping tracking numbers.
- High school degree or equivalent.
- Previous experience in customer support, client services, sales, or a related field.
- Excellent at communicating over the phone and handling phone systems.
- Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts.
- Able to concentrate on multiple problems at once.
- Excellent time management and prioritization skills.
- Ability to answer the phone, listen actively, relay information, and type basic information simultaneously.
- Customer-focused for positive customer experience and resolution.
- Able to take calls after hours and on weekends on a rotational basis after probationary period.
Job Summary
Full Time
$39k-50k (estimate)
03/31/2024
05/29/2024
The job skills required for Customer Service Representative include Customer Service, Customer Support, Troubleshooting, Time Management, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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